Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our service:

Account Information

• Email address
• Password (stored in encrypted form)
• Profile information from OAuth providers (Google, GitHub) if you choose to sign in with them

Usage Information

• Chat conversations and saved artifacts
• Feature preferences and settings
• Credit usage and transaction history

Payment Information

• Billing details are processed and stored by Stripe, our payment processor
• We do not store credit card numbers on our servers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Process transactions and manage your subscription
• Send you service-related communications
• Send product updates and newsletters (if you opt in)
• Respond to your inquiries and support requests
• Analyze usage patterns to improve user experience
• Protect against fraud and unauthorized access

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

Service Providers

• Supabase — Authentication and database hosting
• Stripe — Payment processing (PCI DSS compliant)
• OpenRouter — AI chat processing
• Vercel — Website hosting

We may also disclose information if required by law, to protect our rights, or in connection with a merger or acquisition.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication mechanisms, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information after account deletion for legal, accounting, or compliance purposes. Chat history and artifacts are retained according to your subscription plan settings.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access — Request a copy of your personal information
• Correction — Request correction of inaccurate information
• Deletion — Request deletion of your personal information
• Portability — Request your data in a portable format
• Opt-out — Unsubscribe from marketing communications at any time

To exercise these rights, please contact us through our contact form.

7. Cookies and Tracking

We use essential cookies to maintain your session and remember your preferences. We do not use advertising cookies or third-party tracking pixels. Our analytics are minimal and focused on aggregate usage patterns to improve the service.

8. Children's Privacy

NeoSignal is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the service after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through our contact form.